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Accessibility Info

Accessibility Info

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How does Madame Tussauds accommodate Guests with disabilities?

Our facilities are designed to be fully accessible to guests with a disability. Our trained staff will ensure that guests who require assistance are transported safely by means of an elevator designated for this purpose.


Can I use my own wheelchair inside Madame Tussauds?

Yes. You may use your own wheelchair at Madame Tussauds. 


Can I bring my Service Animal to Madame Tussauds?

Service Animals are welcomed inside the attraction.  At Madame Tussauds, a service animal is a dog or miniature horse that is trained to do work or perform tasks for, and to assist, an individual with a disability.  Service animals must be under the control of the owner at all times and should remain on a leash or in a harness.  Employees are not able to take control of service animals.

How Do I Get To Madame Tussauds?

View maps and directions for the easiest ways to get to Madame Tussauds.


The Empire State Building is fully and proudly ADA-compliant.

  • Our main entrance, located at 20 West 34th Street, is handicap-accessible.
  • Motorized and non-motorized wheelchairs are permitted.
  • Ramps are implemented throughout the building to make wheelchair use easier.
  • We have handicap-accessible restrooms on the 86th Floor Observatory and also have lowered viewing walls and binoculars to make experiencing the view easy for all.
  • Service dogs are allowed throughout the building.


It’s important to us that your visit to the Empire State Building is a positive one. Keep these details in mind:

  • Visitors with strollers are welcome to visit the Empire State Building. However, they must be able to fold up the strollers in our observatory areas.
  • We recommend you leave your car at home. If you can’t, the nearest garage is located on 33rd Street between Fifth Avenue and Broadway, across the street from the building.


Our interactive app, Empire State Building Guide, is available on both iOS and Android devices. Download it at home or connect to our free on-site Wi-Fi to download it during your visit.

We’ve designed our app to be easy to use for visitors:

  • The app can be used with any headset compatible with your device
  • Narration can be paused, rewound or fast forwarded at the user’s control
  • Multi-language support offers a multimedia experience to most visitors. Languages supported include English, Spanish, French, German, Italian, Mandarin, Portuguese, Japanese and Korean.

We believe everyone should be able to enjoy this incredible building.

City Line New York Sightseeing Cruise Lines is committed to providing digital services, including its websites, that are accessible to the widest possible audience and in accordance with accessibility standards. To do so, our internal teams partner with consultants to increase web accessibility and usability for persons who use assistive technologies.

If you require or desire assistance, please contact us at or call our customer support center at 212-563-3200 or 212-742-1969. We thank you for your interest in our services.

At Hard Rock, we're committed to a great experience for all of our guests. Each property's staff is trained to accommodate guests, including those with special needs, to ensure a safe and enjoyable visit for everyone.

100% of the Big Bus New York fleet is wheelchair accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650 pounds.

If you require a different accommodation, please contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.